Client Support Manager - Work from home

Job Description:

Axiata Group Berhad is currently seeking a talented and experienced Client Support Manager to join our team. This is a part-time position that offers the flexibility of working from home. As a Client Support Manager, you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction and continued business with our company.

Responsibilities: - Act as the main point of contact for clients, addressing any questions or concerns they may have in a timely and professional manner - Develop and implement strategic plans to increase client retention and satisfaction - Collaborate with internal teams to ensure the timely delivery of services and solutions to clients - Monitor client accounts and proactively identify opportunities for upselling and cross-selling - Analyze client feedback and data to continuously improve our products and services - Attend client meetings and presentations as needed - Provide regular updates and reports to management on client performance and satisfaction

Requirements: - Bachelor's degree in business, marketing, or a related field - Minimum of 8 years of experience in client support or account management - Strong interpersonal and communication skills - Passionate and motivated about delivering exceptional client service - Proven ability to persuade and negotiate with clients - Experience in strategic planning and problem-solving - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and manage time effectively

Benefits: - Life insurance - Parental leave - Vision insurance

Working Environment: At Axiata Group Berhad, we prioritize employee well-being through health and wellness initiatives. We believe in creating a supportive and inclusive work environment where our employees can thrive both personally and professionally.

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.