Client Support Officer

Job Description:

Kenanga Investment Bank Berhad is seeking a Client Support Officer to join our team in Kuala Lumpur. As a Client Support Officer, you will be responsible for ensuring the highest level of customer satisfaction by providing support to clients and addressing their inquiries and concerns in a timely and professional manner.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and resolving issues efficiently - Maintain accurate records of client interactions and transactions - Coordinate with internal departments to ensure timely and effective resolution of client issues - Provide product and service information to clients - Identify and escalate priority issues to the appropriate team members - Assist in the development of client support procedures and guidelines - Stay up-to-date on company products and services to provide accurate information to clients - Assist in client onboarding and training as needed

Requirements: - 2+ years of experience in a client support or customer service role - Resourceful and energetic personality traits - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Innovative problem-solving skills - Proficiency in Microsoft Office Suite - Bachelor's degree in business administration or a related field is preferred

Benefits: - Paid Time Off (PTO) - Life insurance - Company transportation

Working environment: Kenanga Investment Bank Berhad is committed to promoting equality and fairness for all employees. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Equal opportunity statement: Kenanga Investment Bank Berhad is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.