Client Support Officer

Kenanga Investment Bank Berhad is seeking a confident and independent Client Support Officer to join our team in Kuala Lumpur. As an Associate level position, the ideal candidate should have at least 4 years of experience in a similar role.

Responsibilities: 1. Provide exceptional customer service to clients through various channels including phone calls, emails, and in-person meetings. 2. Manage client accounts and ensure all information is up-to-date and accurate. 3. Assist clients in navigating our online platform and troubleshoot any technical issues they may encounter. 4. Work closely with the sales team to identify upsell and cross-sell opportunities. 5. Handle client complaints or concerns in a professional and timely manner. 6. Collaborate with internal teams to improve processes and procedures related to client support. 7. Monitor client satisfaction levels and implement strategies to improve overall client experience.

Requirements: 1. Bachelor's degree in Business, Finance, or related field. 2. Excellent communication and interpersonal skills. 3. Strong project management and negotiation skills. 4. Ability to work independently and prioritize tasks effectively. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Experience in the financial services industry is a plus.

Personality traits: confident, independent Soft skills: project management, negotiation

Benefits: 1. Parental leave 2. Paid sick leave 3. Dental insurance

Working environment: At Kenanga Investment Bank Berhad, we encourage calculated risk-taking to drive innovation and progress. We value creativity and initiative in our employees and provide a supportive environment for personal and professional growth.

Deadline to apply: May 14, 2024

Equal opportunity statement: Kenanga Investment Bank Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.