Client Support Officer - Work from home

Job Description:

Celcom Axiata Berhad is looking for a Client Support Officer to join our team. This is a part-time position that allows you to work from the comfort of your own home. As an entry-level role, no prior experience is required, making it a great opportunity for those looking to kickstart their career in client support.

Responsibilities: - Provide excellent customer service to clients via phone, email, and chat - Assist clients with any inquiries, issues, or requests they may have - Maintain accurate and up-to-date records of client interactions - Collaborate with colleagues to ensure seamless delivery of support services - Identify and escalate any potential issues or trends to the relevant departments - Stay up-to-date with company products and services to better assist clients

Requirements: - Passionate about providing exceptional customer service - Resilient in handling challenging situations and resolving client issues - Critical thinking skills to problem-solve efficiently - Attention to detail to accurately document client interactions - Ability to work independently and as part of a team - Proficient in using basic computer applications - Excellent communication skills - High school diploma or equivalent

Personality Traits: We are looking for individuals who are passionate about helping others and who possess a resilient mindset. These traits will ensure that you can thrive in a fast-paced client support environment.

Soft Skills: Critical thinking and attention to detail are essential skills for this role. Being able to analyze situations effectively and pay attention to the finer details will help you provide the best support possible to our clients.

Benefits: As a part-time Client Support Officer, you will have the opportunity to participate in profit-sharing, receive paid overtime, and enjoy free accommodation benefits.

Working Environment: At Celcom Axiata Berhad, you will collaborate with colleagues from around the world, fostering a global village mentality. This diverse and inclusive working environment will provide you with a unique opportunity to learn and grow in your career.

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or any other protected characteristic.

Deadline to Apply: 2024-05-02

If you are a passionate and resilient individual with excellent customer service skills, we encourage you to apply for the Client Support Officer position at Celcom Axiata Berhad. Join our team and start your journey in the exciting world of client support today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.