Client Support Officer - Work from home

Job Description:

Maxis Berhad is seeking a dedicated and experienced Client Support Officer to join our team on a part-time basis, working from home in George Town, Penang, MY. As an Associate Level professional with at least 4 years of experience in a client support role, you will be responsible for providing top-notch customer service to our clients.

Responsibilities: 1. Responding to client inquiries via phone, email, and chat in a timely and professional manner 2. Troubleshooting and resolving client issues and escalations 3. Building and maintaining strong relationships with clients to ensure their satisfaction and loyalty 4. Conducting regular check-ins with clients to gather feedback and address any concerns 5. Collaborating with internal teams to address client needs and drive strategic initiatives 6. Utilizing data and analytics to inform decision-making and improve client support processes 7. Participating in training and development programs to stay up-to-date on product knowledge and industry trends 8. Adhering to company policies and procedures to ensure consistent and high-quality service delivery

Requirements: 1. Minimum of 4 years of experience in a client support role 2. Bachelor's degree in a related field is preferred 3. Strong communication and interpersonal skills 4. Resilient and reliable personality traits 5. Excellent decision-making and problem-solving skills 6. Ability to work independently and prioritize tasks effectively 7. Proficiency in Microsoft Office and CRM software 8. Flexibility to work evenings and weekends as needed

Benefits: - Gym membership - Visa sponsorship - Joining Bonus

Working Environment: At Maxis Berhad, we leverage data to inform decisions and drive strategic initiatives. As a Client Support Officer, you will have the opportunity to work in a dynamic and innovative environment where your contributions will make a significant impact on our clients and the business as a whole.

Equal Opportunity Statement: Maxis Berhad is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants from all backgrounds and strive to create a supportive and inclusive work environment for all employees.

Deadline to Apply: May 6, 2024

Join our team and help us deliver exceptional client support from the comfort of your own home! Apply now to be considered for this exciting opportunity with Maxis Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.