Client Support Representative

Job Description:

Axiata Group Berhad is seeking a part-time Client Support Representative to join our team in George Town, Penang, MY. As an Associate Level position, we are looking for candidates with at least 3 years of experience in customer service roles. The ideal candidate will be energetic, passionate, creative, and have demonstrated leadership abilities.

Responsibilities: 1. Provide exceptional customer support through various channels such as phone, email, and chat. 2. Assist clients with inquiries, issues, and escalations in a timely and professional manner. 3. Coordinate with internal teams to resolve customer concerns and provide solutions. 4. Maintain a positive and empathetic attitude towards customers at all times. 5. Document and track customer interactions and feedback for reporting purposes. 6. Collaborate with the sales and marketing teams to identify upselling opportunities.

Requirements: 1. 3+ years of experience in customer service or related field. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficiency in MS Office and CRM systems. 6. Energetic, passionate, creative, and leadership qualities.

Benefits: 1. Gym membership. 2. Medical coverage. 3. Paid sick leave.

Working Environment: At Axiata Group Berhad, we focus on exceeding customer expectations and delivering delight. Our team thrives in a fast-paced and collaborative environment where every member is valued for their unique contributions.

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to apply: June 25, 2024

We look forward to welcoming a dynamic individual to our team who shares our commitment to exceptional customer service and continuous improvement. Apply now to be part of our growing organization.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.