Remote Client Support Representative

Job Description:

We are looking for a Remote Client Support Representative to join our team at Hilton in George Town, Penang, MY. As a part-time entry-level position, you will be responsible for providing exceptional customer service to our clients remotely. This role is perfect for individuals who are independent, reliable, creative, and have excellent communication skills.

Responsibilities: 1. Answer customer inquiries via phone, email, and chat in a professional and timely manner. 2. Assist clients with booking reservations, addressing concerns, and providing information about our services. 3. Resolve customer complaints and issues effectively to ensure high satisfaction. 4. Utilize creative problem-solving skills to meet the needs of each client. 5. Maintain accurate and detailed records of customer interactions. 6. Collaborate with other team members to ensure a seamless customer experience. 7. Stay up to date on company policies, procedures, and services to provide accurate information to clients.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Strong communication skills and the ability to work independently. 3. Creative thinking and problem-solving abilities. 4. Reliable and able to work remotely. 5. Ability to multitask and prioritize tasks effectively. 6. Proficiency in using customer service software and tools.

Benefits: 1. Travel opportunities within the Hilton network. 2. Joining bonus for new hires. 3. Remote work flexibility for a better work-life balance.

Working Environment: At Hilton, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration and continuous learning to provide the best experience for our clients.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability. All candidates will be considered for employment based on their qualifications and merit.

Deadline to apply: 2024-07-15

If you are passionate about providing excellent customer service and are looking for a rewarding opportunity, we would love to hear from you. Apply now to join our team at Hilton as a Remote Client Support Representative in George Town, Penang, MY.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.