Client Support Specialist - Work from home

As a Client Support Specialist at Nestlé Malaysia, you will be responsible for providing exceptional customer service and support to our clients from the comfort of your own home. This part-time entry-level position requires zero years of experience, making it an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: 1. Communicate with clients via phone, email, and chat to address their inquiries and resolve any issues in a timely and professional manner. 2. Collaborate with internal teams to ensure prompt and accurate responses to client requests. 3. Track and document client interactions and resolutions in a detailed manner. 4. Provide product information and guidance to clients to assist them in making informed decisions. 5. Identify and escalate complex issues to senior team members for further assistance. 6. Participate in ongoing training and development programs to enhance your skills and knowledge in client support. 7. Maintain a positive and empathetic attitude towards clients, representing the Nestlé brand in a positive light.

Requirements: 1. Resilient and motivated personality traits to thrive in a dynamic and fast-paced work environment. 2. Strong teamwork and project management skills to collaborate effectively with colleagues and meet deadlines. 3. Excellent communication and problem-solving abilities to address client needs efficiently. 4. Ability to work independently and manage time effectively while working remotely. 5. High school diploma or equivalent qualification. 6. Proficiency in Microsoft Office Suite and experience with CRM software is a plus.

Benefits: 1. Remote work flexibility allowing you to work from the comfort of your own home. 2. Medical coverage to ensure your health and well-being. 3. Joining bonus as a token of appreciation for choosing to start your career with Nestlé Malaysia.

Working environment: At Nestlé Malaysia, we believe in building strong connections and treating colleagues like an extended family. You will be surrounded by a supportive team that values collaboration, growth, and inclusivity.

Deadline to apply: May 18, 2024

Equal opportunity statement: Nestlé Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from candidates of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.