Contact Center Assistant

Job Description:

Fraser & Neave Holdings Bhd is seeking a detail-oriented and driven Contact Center Assistant to join our team in Johor Bahru, Johor, MY. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer service or a related field. As a Contact Center Assistant, you will be responsible for providing excellent customer service and support to our clients through various communication channels.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and timely manner - Resolving customer complaints and issues effectively and efficiently - Assisting customers with product information, pricing, and availability - Processing orders and handling returns or exchanges - Maintaining accurate customer records and updating databases - Collaborating with other team members to ensure a seamless customer experience - Providing feedback to management on customer trends and concerns

Requirements: - High school diploma or equivalent - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong problem-solving skills and attention to detail - Proficiency in Microsoft Office and CRM software - Driven and dedicated personality traits - Creativity and time management skills - Prior experience in a contact center or customer service role is preferred

Benefits: - Employee discounts on company products - Medical coverage for part-time employees - Disability insurance for eligible employees - Opportunities for professional development and growth - A supportive and inclusive working environment that prioritizes employee well-being through health and wellness initiatives

Equal Opportunity Statement: Fraser & Neave Holdings Bhd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.