Remote Contact Center Assistant

Job Description:

Proton Holdings Berhad is seeking a dedicated and hardworking Remote Contact Center Assistant to join our team in Malacca City, Melaka, MY. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer service or related fields. The successful candidate will play a crucial role in providing exceptional customer support and ensuring efficient communication between our company and our clients.

Responsibilities: - Answer incoming calls and respond to customer inquiries - Assist customers with product information, pricing, and order status - Resolve customer complaints and issues in a professional and timely manner - Update customer records and track interactions in the CRM system - Collaborate with other team members to ensure customer satisfaction - Meet call quotas and quality assurance standards - Provide feedback on customer trends and suggest improvements to enhance customer experience

Requirements: - 1 year of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong time management and organizational abilities - Attention to detail and accuracy in data entry - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - High school diploma or equivalent

Personality traits: - Dedicated - Hardworking

Soft skills: - Time management - Attention to detail

Benefits: - Profit sharing - Vision insurance - Company transportation

Working environment: At Proton Holdings Berhad, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and supportive workplace leads to better employee performance and overall success.

Deadline to apply: July 3, 2024

Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, marital status, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.