Contact Center Assistant - Work from home

Job Description:

Nestlé Malaysia is currently seeking a Contact Center Assistant to join our team on a part-time basis, working from home in Johor Bahru, Johor, MY. This entry-level position is perfect for individuals with at least 1 year of experience who are motivated, reliable, and possess strong teamwork and decision-making skills.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Providing information about Nestlé products, promotions, and services. 3. Resolving customer complaints and issues with empathy and efficiency. 4. Escalating complex problems to the appropriate department for resolution. 5. Documenting all customer interactions accurately in the company's CRM system. 6. Collaborating with team members to improve processes and customer satisfaction.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both verbal and written. 3. Strong computer skills and proficiency in Microsoft Office. 4. Ability to work independently and prioritize tasks effectively. 5. Must have a quiet home office environment with a reliable internet connection. 6. Must be available to work flexible hours, including evenings and weekends.

Benefits: - Paid Time Off (PTO) for part-time employees. - Gym membership reimbursement. - Free food and beverage samples.

Working Environment: At Nestlé Malaysia, we are committed to supporting our employees in their personal and professional development. We provide ongoing training and opportunities for growth within the company.

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: April 29, 2024

If you meet the requirements and are excited to join a dynamic team dedicated to providing excellent customer service, we encourage you to apply for the Contact Center Assistant position at Nestlé Malaysia today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.