Contact Center Assistant - Work from home

Job Description:

We are seeking a Contact Center Assistant to join our team at MYEG Services Berhad. This is a part-time position that allows you to work from home. The ideal candidate will have at least 3 years of experience in customer service or a related field.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional manner. 2. Providing support to customers via email and chat platforms. 3. Maintaining accurate records of customer interactions and transactions. 4. Escalating issues to the appropriate team members for resolution. 5. Assisting with data entry and administrative tasks as needed. 6. Collaborating with team members to improve overall customer service experience.

Requirements: 1. Energetic and driven personality to provide excellent customer service. 2. Strong leadership skills to effectively manage projects and tasks. 3. At least 3 years of experience in a customer service role. 4. Ability to work independently and prioritize tasks effectively. 5. Excellent communication skills, both written and verbal. 6. Proficiency in Microsoft Office and other relevant software.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Relocation allowance for qualified individuals. 3. Employee discounts on company products and services.

Working Environment: At MYEG Services Berhad, we strive to cultivate a sense of ownership and responsibility at every level. We believe in fostering a collaborative and supportive work environment where employees can thrive and grow professionally.

Deadline to Apply: Please submit your application by May 2, 2024.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and we welcome all qualified candidates to apply for this position. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.