Contact Center Assistant - Work from home

Job Description: We are looking for a Contact Center Assistant to join our team at MYEG Services Berhad. This is a part-time, entry-level position that offers the flexibility of working from home. As a Contact Center Assistant, you will be responsible for handling customer inquiries and providing excellent customer service via phone, email, and chat.

Responsibilities: 1. Respond to customer inquiries promptly and professionally 2. Provide accurate information about our products and services 3. Assist customers with troubleshooting technical issues 4. Process customer orders and payments 5. Maintain customer records and ensure data accuracy 6. Collaborate with team members to ensure seamless customer service 7. Adhere to company policies and procedures 8. Meet and exceed customer service satisfaction goals 9. Work collaboratively with other departments to address customer needs

Requirements: 1. Resourceful and independent, able to work effectively in a remote environment 2. Strong presentation and teamwork skills 3. Excellent communication skills, both verbal and written 4. Ability to multitask and prioritize work in a fast-paced environment 5. Proficient in using computer software and applications 6. High school diploma or equivalent 7. No prior work experience required

Benefits: 1. Remote work flexibility 2. Paid overtime opportunities 3. Employee discounts on company products and services

Working Environment: MYEG Services Berhad fosters an environment where technology is harnessed to drive innovation and efficiency. As a Contact Center Assistant, you will have the opportunity to work with cutting-edge technology and be part of a dynamic team that values collaboration and creativity.

Deadline to Apply: Please submit your application by 2024-05-25 to be considered for this position.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.