Contact Center Assistant - Work from home

PPB Group Berhad is seeking a Contact Center Assistant to join our team and work remotely from home in George Town, Penang, MY. This part-time position is at the Associate Level and requires a minimum of 3 years of experience in a similar role. The ideal candidate will possess the personality traits of reliability and adaptability, as well as strong soft skills in analysis and critical thinking.

Responsibilities: 1. Handle incoming and outgoing calls from customers efficiently and professionally. 2. Respond to customer inquiries and resolve issues in a timely manner. 3. Provide excellent customer service and maintain a high level of customer satisfaction. 4. Update customer records and information accurately in the database. 5. Collaborate with team members to ensure seamless communication and workflow.

Requirements: 1. Minimum of 3 years of experience in a contact center or customer service role. 2. Excellent verbal and written communication skills. 3. Strong problem-solving abilities and attention to detail. 4. Proficiency in using computer systems and CRM software. 5. Ability to work independently and in a team environment. 6. Reliable internet connection and appropriate home office setup.

Benefits: 1. Gym membership to promote health and wellness. 2. Vision insurance for improved eye care. 3. Free accommodation for remote work convenience.

Working Environment: At PPB Group Berhad, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional customer service and creating a positive work environment for all employees.

Deadline to Apply: Please submit your application by June 7, 2024, to be considered for this opportunity.

Equal Opportunity Statement: PPB Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We value diversity and inclusion in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.