Contact Center Assistant - Work from home

Job Description:

Telekom Malaysia Berhad is seeking a motivated and hardworking Contact Center Assistant to work from home in Kuala Lumpur. This part-time, entry-level position requires at least 1 year of experience in a customer service or call center role. As a Contact Center Assistant, you will be responsible for assisting customers with their inquiries and concerns via phone, email, and chat.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Assisting customers with troubleshooting technical issues and providing solutions - Documenting all customer interactions accurately - Collaborating with other team members to ensure excellent customer service - Resolving customer complaints in a professional and timely manner - Adhering to company policies and procedures - Meeting performance metrics and goals set by the company

Requirements: - 1 year of experience in a customer service or call center role - Excellent communication skills - Strong problem-solving abilities - Motivated and hardworking personality traits - Proficient in using computer systems and software - Ability to work independently and as part of a team - High school diploma or equivalent

Benefits: - Profit sharing - Vision insurance - Gym membership

Working Environment: At Telekom Malaysia Berhad, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team member is valued and respected.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and actively encourage applications from individuals of all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.