Remote Contact Center Associate

Job Description:

QSR Brands is seeking a Remote Contact Center Associate to join our team in Johor Bahru, MY. This part-time, entry-level position is perfect for individuals who are driven, hardworking, and looking to gain valuable experience in the fast-paced world of customer service.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with placing orders, resolving issues, and providing product information. 3. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. 4. Collaborate with team members to ensure a seamless customer experience. 5. Utilize project management skills to prioritize tasks and meet deadlines. 6. Demonstrate leadership qualities by taking initiative and providing guidance to peers when needed. 7. Contribute to a positive and collaborative team environment.

Requirements: 1. Minimum of 1 year of customer service experience. 2. Excellent communication skills, both written and verbal. 3. Strong project management and organizational abilities. 4. Leadership qualities and the ability to work effectively in a team setting. 5. Proficiency in Microsoft Office and customer service software. 6. Ability to work independently and thrive in a remote work environment. 7. Driven and hardworking attitude.

Benefits: 1. Profit sharing opportunities. 2. Company transportation for on-site training or meetings. 3. Remote work flexibility with the ability to set your own schedule. 4. Supportive working environment that encourages autonomy and independence.

Equal Opportunity Statement: QSR Brands is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, age, religion, or any other protected category. We believe in providing equal opportunities for all employees to succeed and grow within our organization.

Deadline to apply: 2024-05-01

If you meet the requirements and are excited to join a dynamic team of professionals, we encourage you to apply for the Remote Contact Center Associate position at QSR Brands today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.