Contact Center Associate - Work from home

Job Description:

Hartalega Holdings Berhad is currently seeking a Contact Center Associate to join our team on a part-time basis. This position offers the flexibility to work from home, allowing you to balance your personal and professional life effectively. As an Associate Level contact center representative, you will be responsible for handling incoming and outgoing customer calls in a timely and professional manner.

Responsibilities: - Answering customer inquiries via phone, email, and chat - Providing excellent customer service and resolving customer complaints - Maintaining accurate records of customer interactions and transactions - Following up on customer interactions to ensure satisfaction - Collaborating with team members to meet customer needs and company goals - Participating in ongoing training and development programs

Requirements: - Minimum of 3 years of experience in customer service or call center industry - Energetic and confident personality traits - Strong teamwork and project management skills - Ability to work independently and manage time effectively - Excellent communication and problem-solving skills - Proficiency in computer systems and software applications

Benefits: - Remote work flexibility - Free accommodation for team meetings and training sessions - Employee discounts on company products - Support for personal and professional development

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Hartalega Holdings Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, genetics, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.