Remote Contact Center Manager

Job Description:

Berjaya Corporation Berhad is seeking a part-time Remote Contact Center Manager to join our team in Malacca City, Melaka, MY. As an Associate Level position, this role requires a minimum of 5 years of experience in a similar role. The ideal candidate will be reliable, driven, possess strong people management skills, and exhibit a high level of adaptability.

Responsibilities: - Manage a remote team of contact center agents to ensure high levels of customer service and satisfaction - Develop and implement contact center strategies to meet business objectives - Monitor and analyze performance metrics to identify areas for improvement - Provide coaching and feedback to team members to optimize their performance - Collaborate with other departments to address customer inquiries and issues - Ensure compliance with company policies and procedures - Handle escalated customer complaints and issues in a professional and timely manner - Continuously evaluate and improve contact center processes and procedures

Requirements: - Minimum of 5 years of experience in a contact center management role - Strong leadership and people management skills - Excellent communication and interpersonal skills - Ability to work independently and manage a remote team effectively - Proven track record of meeting and exceeding performance targets - Proficiency in contact center software and telephony systems - Bachelor's degree in a related field is preferred

Benefits: - Profit sharing opportunities - Parental leave - Employee discounts

Working Environment: At Berjaya Corporation Berhad, we believe in aligning work with a greater purpose. As a Remote Contact Center Manager, you will have the opportunity to contribute to a meaningful mission and make a positive impact on our customers and the community.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Berjaya Corporation Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to provide a fair and equitable recruitment process for all candidates.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.