Contact Center Officer

Job Description: We are looking for a dynamic and adaptable Contact Center Officer to join our team at Tenaga Nasional Berhad in George Town, Penang. As a part-time Associate Level position, the ideal candidate will have at least 4 years of experience in a customer service or contact center role.

Responsibilities: - Handle incoming and outgoing calls efficiently and professionally - Provide accurate information to customers regarding products and services - Resolve customer complaints in a timely manner - Maintain a high level of customer satisfaction through excellent service - Utilize computer systems to track, gather information, and troubleshoot customer inquiries - Assist with scheduling appointments and coordinating follow-up activities - Collaborate with team members to ensure customer needs are met effectively - Conduct data entry and administrative tasks as needed

Requirements: - Strong communication skills both written and verbal - Ability to work in a fast-paced environment and handle high call volumes - Attention to detail and excellent organizational skills - Ability to adapt to changing situations and priorities - Energetic and enthusiastic attitude towards customer service - Proficiency in Microsoft Office Suite and CRM software - Planning and time management skills - High school diploma or equivalent required, Bachelor's degree preferred

Personality Traits: - Adaptable - Energetic

Soft Skills: - Attention to detail - Planning

Benefits: - Free accommodation - Retirement plan - Dental insurance

Working Environment: At Tenaga Nasional Berhad, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing exceptional service to our customers and supporting each other in a collaborative environment.

Deadline to Apply: All applications must be submitted by May 23, 2024.

Equal Opportunity Statement: Tenaga Nasional Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.