Remote Contact Center Officer

As a Remote Contact Center Officer at YTL Corporation Berhad, located in Johor Bahru, Johor, MY, you will be responsible for providing exceptional customer service through various communication channels such as phone, email, chat, and social media. You will handle inquiries, resolve complaints, and assist customers with their needs in a professional and timely manner.

Responsibilities: 1. Communicate effectively with customers to address their inquiries and concerns. 2. Maintain a high level of customer satisfaction through your interactions. 3. Follow company policies and procedures to ensure consistency in service delivery. 4. Utilize CRM systems to document customer interactions and resolutions. 5. Collaborate with team members to share best practices and improve overall performance. 6. Meet or exceed performance metrics, including call quality, resolution time, and customer satisfaction ratings. 7. Adapt to changing priorities and customer needs in a fast-paced environment. 8. Provide feedback to supervisors on ways to improve processes and procedures. 9. Stay updated on product knowledge and industry trends to better assist customers.

Requirements: 1. Minimum of 4 years of experience in a customer service role. 2. Strong communication skills, both verbal and written. 3. Confident and adaptable personality traits. 4. Demonstrated leadership and cooperation skills. 5. Ability to work independently in a remote environment. 6. Proficiency in using CRM systems and other communication tools. 7. High school diploma or equivalent required; higher education preferred.

Benefits: 1. Medical coverage for part-time employees. 2. Joining bonus for new hires. 3. Retirement plan options for long-term financial security.

Working environment: At YTL Corporation Berhad, we uphold the highest standards of ethical conduct and integrity in all interactions with customers and colleagues. We value diversity and inclusion, and strive to create a supportive and inclusive work environment for all employees.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: YTL Corporation Berhad is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.