Contact Center Officer - Work from home

Job Description:

QSR Brands is seeking a Contact Center Officer to work remotely from Johor Bahru, Malaysia. This part-time entry-level position requires at least 1 year of experience in customer service or a related field. The ideal candidate will be energetic, passionate, have strong decision-making skills, and thrive in a collaborative team environment.

Responsibilities: 1. Handle inbound and outbound calls, emails, and live chats from customers regarding orders, inquiries, complaints, and feedback. 2. Provide exceptional customer service by addressing customer needs and resolving issues in a timely and professional manner. 3. Ensure accurate information is provided to customers and that their concerns are promptly escalated to the appropriate departments if necessary. 4. Maintain knowledge of products, services, promotions, and company policies to assist customers effectively. 5. Collaborate with team members to share best practices, improve processes, and contribute to a positive working environment. 6. Follow standard operating procedures and comply with company policies and guidelines at all times. 7. Participate in training and development programs to enhance skills and knowledge in customer service.

Requirements: 1. Minimum 1 year of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Ability to make quick and accurate decisions under pressure. 4. Strong teamwork skills and a willingness to collaborate with others. 5. Proficient in using customer service software and tools. 6. High school diploma or equivalent required; additional qualifications preferred.

Benefits: 1. Remote work flexibility with the option to work from home. 2. Retirement plan for long-term financial security. 3. Paid Time Off (PTO) for work-life balance. 4. Opportunity for growth and advancement within the company.

Working Environment: At QSR Brands, we encourage curiosity and questioning to fuel innovation and growth. We believe in creating a supportive and inclusive work environment where employees can thrive and excel in their roles.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: QSR Brands is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.