Remote Contact Center Representative

UEM Sunrise Berhad is seeking a dedicated and passionate Remote Contact Center Representative to join our team in Johor Bahru, Johor, MY. This part-time entry-level position requires no prior experience, making it an excellent opportunity for those looking to begin their career in customer service.

Responsibilities: 1. Handle inbound and outbound calls from customers in a professional and courteous manner. 2. Provide accurate information and assistance to customers regarding our products and services. 3. Resolve customer complaints and issues in a timely and efficient manner. 4. Maintain detailed records of customer interactions and transactions. 5. Collaborate with other team members to ensure customer satisfaction. 6. Utilize negotiation skills to reach mutually beneficial solutions with customers. 7. Use creativity to identify and implement improvements to the customer service process.

Requirements: 1. Strong dedication to providing excellent customer service. 2. Passion for helping others and solving problems. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in basic computer skills. 6. Negotiation skills and creativity are highly valued. 7. Must have a quiet and professional home office setup.

Benefits: 1. Travel and spending expenses covered. 2. Medical coverage for all employees. 3. Ongoing training and professional development opportunities. 4. A supportive working environment that prioritizes quality in all aspects of work, products, and services.

Application Deadline: May 1, 2024

Equal Opportunity Statement: UEM Sunrise Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other status protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.