Contact Center Representative

Job Description:

Hilton is seeking a dedicated Contact Center Representative to join our team in Kuala Lumpur on a part-time basis. As an Associate Level team member with at least 2 years of experience, you will be responsible for providing exceptional customer service to our guests through various communication channels.

Responsibilities: - Handle inbound and outbound calls, emails, and online chats in a professional and timely manner - Assist guests with booking reservations, resolving issues, and providing information about Hilton properties - Utilize problem-solving skills to address guest concerns and find appropriate resolutions - Maintain a high level of professionalism and customer service in all interactions - Collaborate with other team members and departments to ensure guest satisfaction - Adhere to company policies and procedures to ensure consistency and quality service delivery

Requirements: - Resilient and confident personality with the ability to remain composed under pressure - Strong problem-solving skills and creativity to find solutions to guest issues - Excellent communication skills, both verbal and written, in English and any additional languages preferred - Previous experience in a customer service or contact center role is required - Proficiency in using computer systems and software for data entry and communication - Availability to work flexible hours, including nights, weekends, and holidays - Must be detail-oriented, organized, and able to multitask effectively

Benefits: - Remote work flexibility to accommodate personal schedules - Paid Time Off (PTO) for vacation, sick leave, and personal days - Relocation allowance for employees who may need to move for the position

Working Environment: At Hilton, we are committed to pursuing excellence in every endeavor and setting a high standard for achievement. Our team members strive to deliver exceptional service to our guests, embodying our values of hospitality and customer care.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.