Remote Contact Center Specialist

Job Description:

We are looking for a motivated and adaptable Remote Contact Center Specialist to join our team at Hilton in Johor Bahru, Johor, MY. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role.

Responsibilities: - Handle inbound and outbound calls from customers to assist with inquiries, reservations, and customer service issues - Provide exceptional customer service by listening to customers, understanding their needs, and resolving any issues efficiently - Utilize various communication channels, including phone, email, and chat, to assist customers effectively - Navigate through multiple systems and databases to access and update customer information - Work collaboratively with team members to ensure seamless customer service delivery - Meet and exceed key performance indicators, including call handling time and customer satisfaction scores - Continuously learn about Hilton's products, services, and promotions in order to provide accurate information to customers

Requirements: - 2 years of experience in a contact center or customer service role - Strong motivation and adaptability to handle a fast-paced work environment - Excellent cooperation and communication skills to work effectively with team members and customers - Proficiency in using computer systems and software applications - Ability to problem solve and think critically to resolve customer issues - Availability to work part-time hours, including evenings, weekends, and holidays

Benefits: - Relocation allowance for qualified candidates - Travel opportunities for training and development purposes - Paid sick leave for eligible employees

Working Environment: At Hilton, we encourage a culture of ongoing learning and development for personal and professional growth. Our Remote Contact Center Specialists have access to training resources and opportunities to enhance their skills and knowledge.

Deadline to Apply: Please submit your application by April 17, 2024.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, ethnicity, gender, sexual orientation, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.