Remote Customer Care Assistant

Job Description:

Kuala Lumpur Kepong Berhad is seeking a Remote Customer Care Assistant to join our team in Malacca City, Melaka, MY. This is a part-time entry-level position with no prior experience required.

Responsibilities: 1. Respond to customer inquiries and resolve complaints via phone, email, or chat in a timely and professional manner. 2. Assist customers with placing orders, tracking shipments, and processing returns. 3. Provide product information, pricing, and availability to customers. 4. Collaborate with the sales team to ensure customer satisfaction and retention. 5. Maintain accurate records of customer interactions and transactions. 6. Identify and escalate priority issues to the appropriate team members. 7. Stay up-to-date on company products, promotions, and policies.

Requirements: 1. Driven and passionate about providing exceptional customer service. 2. Strong leadership and negotiation skills. 3. Excellent communication and problem-solving abilities. 4. Ability to multitask and prioritize tasks effectively. 5. Proficient in MS Office and CRM software. 6. Must have a reliable internet connection and a quiet workspace for remote work.

Benefits: 1. Free food provided during working hours. 2. Free accommodation for remote workers. 3. Parental leave for eligible employees.

Working Environment: At Kuala Lumpur Kepong Berhad, we embrace a culture that challenges norms and encourages bold thinking. We value diversity and inclusion in the workplace, and we provide equal opportunities for all employees to grow and succeed.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.