Remote Customer Care Associate

Job Description:

We are looking for a passionate and motivated Remote Customer Care Associate to join our team at Westports Holdings Berhad. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients remotely from your location in George Town, Penang, MY. This part-time entry-level position requires at least 1 year of experience in customer service.

Responsibilities: - Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner - Resolve customer complaints and issues with empathy and patience - Assist customers with product information, orders, returns, and other inquiries - Identify and escalate priority issues to the appropriate team members - Maintain accurate records of customer interactions and transactions - Meet and exceed customer satisfaction and retention goals - Collaborate with other team members to improve customer service processes and procedures

Requirements: - 1 year of experience in customer service - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a knack for persuasion - Ability to work independently and as part of a team - Proficiency in using customer service software and systems - Availability to work flexible hours, including weekends and evenings - Passion for providing exceptional customer service

Personality Traits: - Passionate about helping others - Highly motivated to succeed in a customer service role

Soft Skills: - Persuasion skills to effectively communicate with customers - Problem-solving abilities to resolve customer issues efficiently

Benefits: - Paid overtime for additional hours worked - Free food provided during work hours - Vision insurance coverage

Working Environment: At Westports Holdings Berhad, we strive to pursue excellence in every endeavor and set a high standard for achievement. We encourage our team members to continuously learn and grow in their roles.

Equal Opportunity Statement: Westports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: May 18, 2024

If you meet the requirements and have a passion for customer service, we encourage you to apply for the Remote Customer Care Associate position at Westports Holdings Berhad. Join us in delivering exceptional customer service and making a positive impact on our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.