Customer Care Associate

Job Description:

Maxis Berhad is seeking a part-time Customer Care Associate to join our team in Kuala Lumpur. As an Associate Level position, we require at least 2 years of experience in customer service. The ideal candidate should be driven, confident, and possess excellent teamwork and presentation skills.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide exceptional customer service by resolving customer issues and concerns in a timely manner - Assist customers with account transactions and troubleshoot technical issues - Maintain accurate records of customer interactions and transactions - Collaborate with other teams to ensure a seamless customer experience - Stay updated on product and service offerings to provide relevant information to customers

Requirements: - Minimum of 2 years of experience in customer service - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in basic computer applications and CRM software - Ability to work independently with minimal supervision - Experience in a remote work environment is a plus

Benefits: - Remote work flexibility - Joining bonus - Free accommodation for out-of-town employees

Working Environment: At Maxis Berhad, we thrive in an environment that embraces and navigates change seamlessly. We encourage creativity, innovation, and growth within our team.

Deadline to apply: 2024-07-14

Equal Opportunity Statement: Maxis Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.