Customer Care Manager

Job Description:

IHH Healthcare Berhad is seeking a motivated and dedicated Customer Care Manager to join our team in Kuala Lumpur, MY. As a mid-to-senior level position with at least 6 years of experience, the Customer Care Manager will be responsible for overseeing all aspects of customer care operations to ensure the highest level of customer satisfaction.

Responsibilities: - Develop and implement customer care strategies to meet and exceed customer expectations - Lead a team of customer care representatives to deliver exceptional service to all customers - Monitor customer feedback and develop action plans to address any issues or concerns - Analyze customer data and trends to identify areas for improvement in customer care processes - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Implement training programs to enhance the skills and knowledge of customer care team members - Conduct regular performance evaluations and provide feedback to team members

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer care management - Strong project management and strategic planning skills - Excellent communication and interpersonal skills - Ability to lead and motivate a team - Proficiency in CRM software and other customer care tools - Willingness to work in a fast-paced environment

Benefits: - Travel & spending expenses - Company transportation - Company equipment

Working Environment: At IHH Healthcare Berhad, we strive for success in a high-energy workplace focused on delivering impactful results. Join our team and be part of a dynamic and innovative company dedicated to providing the best in healthcare services.

Deadline to Apply: 2024-06-10

Equal Opportunity Statement: IHH Healthcare Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.