Customer Care Manager - Work from home

Job Description:

IJM Corporation Berhad is seeking a highly motivated and experienced Customer Care Manager to work remotely from Malacca City, Melaka, MY. This part-time position is at a mid-to-senior level, requiring at least 7 years of experience in customer care or a related field.

Responsibilities: - Develop and implement customer care strategies to enhance customer satisfaction and retention - Manage a team of customer care representatives, providing guidance and support as needed - Monitor and analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Handle escalated customer issues and complaints, resolving them in a timely and professional manner - Develop training programs for customer care staff to enhance their skills and knowledge - Track and report on key performance indicators related to customer satisfaction and retention - Leverage data to inform decisions and drive strategic initiatives

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in a customer care management role - Strong leadership and communication skills - Resilient and driven personality traits - Project management skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite and customer care software - Availability to work remotely and attend occasional meetings at the company's office in Malacca City

Benefits: - Paid Time Off (PTO) - Visa sponsorship for eligible candidates - Company-provided equipment for remote work

Working Environment: At IJM Corporation Berhad, we believe in leveraging data to inform decisions and drive strategic initiatives. As a Customer Care Manager, you will have the opportunity to work in a dynamic and collaborative environment where your contributions will be valued and recognized.

Equal Opportunity Statement: IJM Corporation Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to Apply: Interested candidates should submit their applications by June 7, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.