Customer Care Manager - Work from home

Job Description:

Proton Holdings Berhad is seeking a remote Customer Care Manager to join our team in Malacca City, Melaka, MY. As a Customer Care Manager, you will be responsible for overseeing and managing the customer care team while working from home. This is a part-time position at the mid-to-senior level, requiring at least 7 years of experience in a similar role.

Responsibilities: - Lead and manage the customer care team, ensuring high levels of customer satisfaction and retention - Develop and implement strategies to improve customer care processes and procedures - Handle escalated customer issues and ensure resolution in a timely and efficient manner - Monitor and analyze customer feedback to identify trends and implement improvements - Collaborate with other departments to ensure a seamless customer experience - Train and coach customer care team members to enhance their skills and performance - Prepare and present regular reports on customer care metrics and KPIs to senior management

Requirements: - Proven experience as a Customer Care Manager or similar role - Strong leadership and people management skills - Excellent communication and interpersonal skills - Ability to think critically and problem-solve under pressure - Energetic and resilient personality traits - Bachelor's degree in a relevant field (preferred) - Proficiency in customer relationship management software - Ability to work from home effectively and efficiently

Benefits: - Travel and spending expenses covered - Dental insurance - Life insurance

Working Environment: Join our team at Proton Holdings Berhad and unleash your creativity in a setting that celebrates and nurtures innovation. We offer a supportive work environment where you can thrive and grow professionally.

Deadline to apply: 2024-07-05

Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.