Customer Care Manager - Work from home

Job Description:

Proton Holdings Berhad is currently seeking a highly motivated and experienced Customer Care Manager to join our team on a part-time basis, working from home in George Town, Penang, MY. As a mid-to-senior level professional with at least 8 years of experience in customer service roles, the successful candidate will play a key role in managing and enhancing our customer care operations.

Responsibilities: - Develop and implement customer care strategies to ensure high levels of customer satisfaction and retention - Manage a team of customer care representatives, providing guidance, training, and support as needed - Monitor and analyze customer feedback and data to identify areas for improvement - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with cross-functional teams to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices in customer care management

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of at least 8 years in customer service management roles - Excellent communication and interpersonal skills - Strong leadership abilities with the ability to motivate and inspire team members - Driven and energetic personality with a passion for delivering exceptional customer service - Innovative and adaptable, able to think creatively and problem-solve effectively - Proficiency in customer relationship management (CRM) software and Microsoft Office Suite

Benefits: - Visa sponsorship for eligible candidates - Parental leave for new parents - Joining bonus for successful candidates - Unleash creativity in a setting that celebrates and nurtures innovation

Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-05

Join our team and make a difference in the lives of our customers while enjoying the flexibility of working remotely from home. Apply now to take the next step in your career as a Customer Care Manager at Proton Holdings Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.