Customer Care Manager - Work from home

Job Description:

We are looking for a Customer Care Manager to work from home for Hilton in Kuala Lumpur, MY. The ideal candidate will have at least 7 years of experience in customer service and a mid-to-senior level of seniority.

Responsibilities: - Manage a team of customer care representatives to ensure high levels of customer satisfaction - Develop and implement strategies to improve customer service processes - Handle escalated customer inquiries and provide resolution in a timely and professional manner - Monitor team performance and provide feedback and coaching as needed - Collaborate with other departments to ensure a seamless customer experience - Analyze customer feedback and data to identify trends and areas for improvement

Requirements: - Minimum of 7 years of experience in customer service - Proven experience in a managerial or leadership role - Strong communication and interpersonal skills - Resilient and energetic personality - Adaptability and critical thinking skills - Ability to work independently and manage remote teams effectively

Benefits: - Retirement plan - Company transportation - Paid overtime

Working Environment: At Hilton, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to providing exceptional customer service and creating memorable experiences for our guests.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

Deadline to Apply: July 22, 2024

If you meet the requirements and are ready to take on this exciting opportunity to work from home as a Customer Care Manager for Hilton, we encourage you to submit your application today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.