Customer Care Officer

Job Description:

Eco World Development Group Berhad is currently seeking a part-time Customer Care Officer to join our team in Malacca City, Melaka, MY. As an Associate Level Customer Care Officer, you will be responsible for providing exceptional customer service to our clients and maintaining positive relationships with them.

Responsibilities: 1. Handle customer inquiries and provide accurate information about our products and services. 2. Assist customers in resolving any issues or concerns they may have in a timely and professional manner. 3. Maintain customer records and update databases with relevant information. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Identify opportunities for improvement in customer service processes and implement solutions. 6. Participate in training sessions to stay updated on product knowledge and customer service techniques. 7. Utilize customer feedback to improve overall customer satisfaction.

Requirements: 1. At least 4 years of experience in customer service or a related field. 2. Strong communication and interpersonal skills. 3. Ability to work well under pressure and handle difficult situations with patience. 4. Driven and adaptable personality traits. 5. Cooperative and innovative soft skills. 6. Proven track record of providing excellent customer service. 7. Proficient in using CRM software and other customer service tools. 8. Must be detail-oriented and organized.

Benefits: - Travel opportunities - Free food - Remote work flexibility

Working Environment: At Eco World Development Group Berhad, we leverage data to inform decisions and drive strategic initiatives. You will have the opportunity to work in a dynamic and fast-paced environment where your contributions will make a real impact.

Equal Opportunity Statement: Eco World Development Group Berhad is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.