Remote Customer Care Officer

Job Description:

MISC Berhad is seeking a Remote Customer Care Officer to join our team in George Town, Penang, MY. This is a part-time position at the entry level, requiring at least 1 year of experience in customer service. The ideal candidate will be independent, adaptable, possess strong decision-making and critical thinking skills.

Responsibilities: - Handle customer inquiries and resolve issues via phone, email, or chat - Provide product information and assistance to customers - Manage customer accounts and update information as needed - Escalate complex issues to the appropriate department for resolution - Maintain a high level of customer satisfaction through excellent service - Collaborate with team members to ensure consistent service delivery - Keep accurate records of interactions with customers

Requirements: - 1 year of customer service experience - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Strong decision-making and critical thinking skills - High school diploma or equivalent required

Benefits: - Company transportation - Vision insurance - Visa sponsorship

Working Environment: At MISC Berhad, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in our team members.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: MISC Berhad is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and inclusivity in our workforce and encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.