RM4,606 - 6,670 monthly
Bilangan Pemohon
:000+
🔥 mendesak
✨ Permulaan Segera
Job Description:
AirAsia Group Berhad is looking for a Customer Care Officer to join our team. This position is part-time and offers the flexibility of working from home. We are located in Kuala Lumpur, Malaysia, and are seeking candidates with at least 4 years of experience in customer service.
Responsibilities: - Handle customer inquiries and provide assistance through various channels such as phone, email, and chat - Resolve customer complaints in a calm and professional manner - Monitor and respond to customer feedback on social media platforms - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Identify and escalate priority issues to the appropriate team - Provide feedback and suggestions for improving customer service processes
Requirements: - Resilient and able to handle high-pressure situations - Passionate about providing excellent customer service - Strong problem-solving skills - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in using customer service software and tools
Benefits: - Vision insurance - Medical coverage - Travel & spending expenses
Working Environment: At AirAsia Group Berhad, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Customer Care Officer, you will have the opportunity to work in a dynamic and inclusive environment that encourages personal and professional growth.
Deadline to Apply: July 14, 2024
Equal Opportunity Statement: AirAsia Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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