Customer Care Representative

Job Description:

Sapura Energy Berhad is seeking a Customer Care Representative to join our team in Malacca City, Melaka. As an Associate Level role, the Customer Care Representative will be responsible for providing exceptional customer service to our clients.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Process orders, returns, and exchanges - Maintain accurate records of customer interactions and transactions - Assist with product knowledge and troubleshooting inquiries - Collaborate with other departments to ensure a seamless customer experience - Recommend improvements to enhance customer satisfaction and retention

Requirements: - 2 years of experience in customer service or a related field preferred - Energetic and independent personality traits - Strong decision-making and communication skills - Ability to work part-time hours - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required

Benefits: - Company equipment provided - Travel opportunities for training and conferences - Disability insurance for eligible employees

Working Environment: At Sapura Energy Berhad, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing top-notch customer care and constantly striving for excellence.

Equal Opportunity Statement: Sapura Energy Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We celebrate diversity and are committed to creating an inclusive work environment for all employees.

Deadline to apply: May 6, 2024

Join our team at Sapura Energy Berhad and make a difference in customer care! Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.