Customer Care Representative

Job Description:

S P Setia Berhad is seeking a part-time Customer Care Representative to join our team in Malacca City, Melaka, MY. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service roles.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Resolve customer complaints and issues with efficiency and empathy. 3. Provide accurate information about products and services to customers. 4. Process orders, returns, and exchanges in accordance with company policies. 5. Collaborate with other departments to ensure customer satisfaction and resolution of issues. 6. Maintain accurate records of customer interactions and transactions. 7. Stay up-to-date on product knowledge and company policies to provide the best service to customers. 8. Assist with special projects and initiatives as needed.

Requirements: 1. Energetic and resourceful personality traits to effectively engage with customers. 2. Strong emotional intelligence and creativity in problem-solving. 3. Excellent communication skills, both verbal and written. 4. Ability to work well under pressure and multitask in a fast-paced environment. 5. Proficiency in Microsoft Office and CRM software. 6. Experience in the real estate or property development industry is a plus. 7. Availability to work evenings and weekends as needed.

Benefits: 1. Free food provided during shifts. 2. Company equipment provided for work purposes. 3. Employee discounts on products and services.

Working Environment: At S P Setia Berhad, we strive to cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, creativity, and continuous learning to provide the best experience for our customers.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: S P Setia Berhad is an equal opportunity employer and welcomes applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.