Customer Care Representative - Work from home

Job Description:

YTL Corporation Berhad is seeking a Customer Care Representative to work from home in George Town, Penang, MY. This is a part-time entry-level position with the opportunity for growth within the company. The ideal candidate will have at least 1 year of experience in customer service and possess the personality traits of being hardworking and resilient.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner. 2. Provide accurate information about products and services to customers. 3. Assist customers with placing orders, tracking shipments, and resolving any issues or complaints. 4. Maintain customer records and update information in the system. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Meet and exceed customer satisfaction targets.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong attention to detail and problem-solving skills. 3. Ability to work independently and manage time effectively. 4. Proficient in using CRM software and other customer service tools. 5. Must have a quiet and dedicated workspace at home. 6. Must have a reliable internet connection and own computer.

Personality traits: 1. Hardworking: Willing to go above and beyond to assist customers and meet targets. 2. Resilient: Can handle challenging situations with grace and professionalism.

Soft skills: 1. Planning: Ability to organize tasks and prioritize effectively. 2. Presentation: Ability to clearly communicate information to customers.

Benefits: 1. Company transportation for occasional work-related events. 2. Travel & spending expenses covered for any business-related travel. 3. Free accommodation for any required overnight stays.

Working environment: At YTL Corporation Berhad, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where all employees can thrive.

Deadline to apply: May 11, 2024

Equal opportunity statement: YTL Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.