Customer Care Specialist

Job Description:

Gamuda Berhad is looking for a part-time Customer Care Specialist to join our team in George Town, Penang, MY. This entry-level position requires at least 1 year of experience and is ideal for individuals who are energetic, hardworking, and possess excellent time management and persuasion skills.

Responsibilities: - Handling customer inquiries and resolving issues in a timely and professional manner - Providing exceptional customer service through various communication channels, including phone, email, and chat - Building rapport and maintaining positive relationships with customers - Educating customers on products and services offered by the company - Processing orders, returns, and exchanges accurately - Collaborating with other departments to ensure customer satisfaction - Keeping detailed records of customer interactions and transactions

Requirements: - 1 year of experience in a customer service role - Energetic and hardworking attitude - Strong time management and persuasion skills - Excellent communication and interpersonal skills - Ability to multitask and work under pressure - Proficiency in Microsoft Office and CRM software

Benefits: - Training and professional development opportunities - Travel opportunities for top performers - Free food provided during shifts

Working Environment: At Gamuda Berhad, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where your ideas and contributions are valued.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Gamuda Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.