Customer Care Specialist

Job Description:

We are looking for a dedicated Customer Care Specialist to join our team at Genting Group in Malacca City, Melaka. As an Associate Level Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients. This part-time position requires at least 4 years of experience in a customer-facing role.

Responsibilities: - Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner - Assist customers with product or service-related questions and issues - Resolve customer complaints and escalate to the appropriate department when necessary - Maintain accurate records of customer interactions and transactions - Identify and implement process improvements to enhance the customer experience - Stay up-to-date on company products, services, and policies - Collaborate with team members to provide seamless customer service

Requirements: - Adaptability and resilience in a fast-paced environment - Strong leadership skills to help guide and support team members - Innovative thinking to find creative solutions to customer issues - Excellent communication skills, both verbal and written - Proficiency in Microsoft Office and other customer service software - Ability to work independently and as part of a team - Prior experience in a customer service role is required

Benefits: - Paid sick leave and company equipment provided - Joining bonus for new hires - Opportunities for growth and career development within our company

Working Environment: At Genting Group, we strive to cultivate leaders who foster inclusivity and mentorship within our organization. We believe in providing a supportive and collaborative work environment where employees can thrive and succeed.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Genting Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.