Customer Care Specialist

Job Description:

We are looking for a motivated and dedicated Customer Care Specialist to join our team at Petronas in George Town, Penang, Malaysia. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have, and ensuring their overall satisfaction with our products and services.

Responsibilities: - Handle customer inquiries and complaints through multiple channels including phone, email, and in-person - Provide accurate and timely information to customers regarding products, services, and policies - Resolve customer issues in a timely and professional manner, escalating as needed - Process customer orders, returns, and exchanges - Maintain customer records and update databases as needed - Collaborate with other departments to ensure a seamless customer experience - Identify and implement solutions to improve customer satisfaction and retention - Stay up-to-date on product knowledge and industry trends - Utilize negotiation and time management skills to efficiently handle customer interactions

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work well under pressure in a fast-paced environment - Proficient in Microsoft Office and CRM software - Motivated and dedicated to providing exceptional customer service - Strong negotiation and time management skills - Ability to work part-time hours

Benefits: - Travel opportunities - Paid overtime - Free accommodation

Working Environment: At Petronas, we value ongoing learning and development for personal and professional growth. Our working environment encourages a culture of continuous improvement and innovation, allowing our employees to reach their full potential.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Petronas is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.