Customer Service Assistant

Job Description:

We are looking for a motivated and energetic Customer Service Assistant to join our team at Tenaga Nasional Berhad in Johor Bahru, Johor, MY. As an Entry Level position, no prior experience is required, making this a great opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Handling customer inquiries and providing accurate information about our products and services - Assisting customers with troubleshooting technical issues and resolving complaints in a timely manner - Processing customer orders and ensuring a smooth delivery process - Conducting research to stay updated on industry trends and best practices - Collaborating with internal teams to improve the overall customer experience - Keeping accurate records of customer interactions and transactions

Requirements: - Excellent communication skills, both verbal and written - Strong problem-solving abilities and a customer-centric mindset - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in using Microsoft Office suite and customer service software - Innovative thinking and a passion for continuous improvement - Must be detail-oriented and organized - A positive attitude and willingness to learn

Personality Traits: motivated, energetic Soft Skills: innovation, research

Benefits: - Life insurance coverage - Travel opportunities for training and conferences - Remote work flexibility for a healthy work-life balance

Working Environment: At Tenaga Nasional Berhad, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where every employee can thrive and succeed. Our team is committed to providing a supportive and collaborative work environment where your voice is heard and valued.

Equal Opportunity Statement: Tenaga Nasional Berhad is an equal opportunity employer and we welcome applications from all qualified candidates. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Deadline to Apply: 2024-07-22

Join our team today and be a part of a dynamic and inclusive work environment where your talents and contributions are recognized and appreciated!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.