Customer Service Assistant - Work from home

Job description:

YTL Corporation Berhad is looking for a dedicated and driven Customer Service Assistant to join our team. This is a part-time position that allows you to work from the comfort of your own home in Kuala Lumpur, MY. As an entry-level role, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: - Handle customer inquiries and provide excellent customer service via phone, email, and chat. - Assist customers with product information, orders, returns, and other inquiries in a timely and professional manner. - Resolve customer complaints and issues with a focus on exceeding their expectations and delivering delight. - Manage and update customer accounts and information accurately in our database. - Collaborate with other team members to ensure seamless customer service and overall customer satisfaction. - Assist with special projects and tasks as assigned by the Customer Service Manager.

Requirements: - Excellent communication skills and a friendly, professional demeanor. - Strong project management skills to handle multiple tasks and priorities efficiently. - Ability to effectively present information and respond to customer needs. - Must be a self-starter with the ability to work independently and in a team environment. - Proficient in using Microsoft Office applications and online communication tools. - Must have a reliable internet connection and a quiet work environment to support remote work.

Personality traits: - Dedication to providing top-notch customer service. - Driven to succeed and exceed goals.

Soft skills: - Project management to handle multiple tasks effectively. - Presentation skills to communicate information clearly and professionally.

Benefits: - Free accommodation for customer service assistant employees. - Visa sponsorship for eligible candidates. - Company transportation provided for work-related activities.

Work environment: At YTL Corporation Berhad, our focus is on exceeding customer expectations and delivering delight. We strive to create a positive and supportive work environment where all team members are valued and encouraged to grow and succeed.

Deadline to apply: Please submit your application by May 1, 2024.

Equal opportunity statement: YTL Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.