Customer Service Assistant - Work from home

Job Description:

MYEG Services Berhad is seeking a confident and motivated Customer Service Assistant to work from home in Kuala Lumpur, Malaysia. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat channels. 2. Handle customer inquiries, complaints, and feedback in a professional and timely manner. 3. Assist customers with product information, account inquiries, and issue resolution. 4. Process orders, refunds, and exchanges accurately and efficiently. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Utilize critical thinking and analysis skills to identify trends and suggest improvements. 7. Maintain a positive and empathetic attitude towards customers at all times. 8. Manage and update customer records in the database.

Requirements: 1. Bachelor's degree in Business Administration or related field preferred. 2. Excellent communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Proficiency in Microsoft Office and customer service software. 5. Strong problem-solving skills and attention to detail. 6. Ability to multitask and prioritize tasks effectively. 7. Previous experience in a remote customer service role is a plus.

Personality Traits: Confident, motivated Soft Skills: Critical thinking, analysis

Benefits: 1. Training & professional development opportunities to enhance your skills. 2. Travel & spending expenses coverage for work-related activities. 3. Gym membership reimbursement to promote a healthy work-life balance.

Working Environment: Our team is dedicated to understanding and exceeding customer expectations. You will have the opportunity to work in a supportive and collaborative environment that values innovation and excellence.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.