Customer Service Assistant - Work from home

Job Description:

Hilton is looking for a Customer Service Assistant to join our team in Malacca City, Melaka, MY on a part-time basis. As an Associate Level team member, you will be responsible for providing top-notch customer service while working from the comfort of your own home.

Responsibilities: 1. Answering incoming calls and emails from customers in a timely and professional manner 2. Resolving customer inquiries and issues with a high level of accuracy and efficiency 3. Providing information on Hilton's products and services to potential and existing customers 4. Collaborating with other team members to ensure a seamless customer experience 5. Documenting customer interactions and feedback for future reference 6. Following up with customers to ensure satisfaction and encourage repeat business 7. Meeting or exceeding performance goals set by the company 8. Adhering to company policies and procedures at all times 9. Demonstrating reliability and resilience in handling challenging customer situations 10. Using critical thinking and innovation to create solutions for customers' needs

Requirements: 1. At least 2 years of experience in a customer service role 2. Must possess reliable and resilient personality traits 3. Strong communication skills and the ability to effectively interact with customers 4. Ability to work independently and as part of a team 5. Proficient in using computer software and technology 6. Demonstrated critical thinking skills and innovative problem-solving abilities 7. High school diploma or equivalent required

Benefits: 1. Relocation allowance for eligible candidates 2. Paid Time Off (PTO) for part-time employees 3. Joining Bonus for successful applicants 4. Opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions

Working Environment: At Hilton, we strive to create an inclusive and supportive working environment where every team member has the opportunity to succeed and grow. As part of our team, you will have access to resources and support to help you excel in your role.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability. We value the unique perspectives and experiences that each team member brings to our organization.

Deadline to Apply: July 4, 2024

If you meet the requirements and are ready to take on this exciting opportunity, apply now to join the Hilton team as a Customer Service Assistant!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.