Remote Customer Service Associate

Job Description:

Nestlé Malaysia is seeking a Remote Customer Service Associate to join our team in Johor Bahru, Johor, MY. This part-time role at the Associate level requires a minimum of 4 years of experience in customer service. The ideal candidate will be hardworking, motivated, and possess strong people management and communication skills.

Responsibilities: 1. Handle customer inquiries and complaints via phone, email, or chat in a professional and timely manner. 2. Provide accurate information about products and services to customers. 3. Resolve customer issues and ensure customer satisfaction. 4. Process customer orders and returns if necessary. 5. Collaborate with cross-functional teams to escalate and resolve complex customer issues. 6. Maintain customer records and update information as needed. 7. Monitor customer satisfaction metrics and provide feedback to management. 8. Stay up-to-date on company products, services, and policies. 9. Assist in other customer service-related tasks as assigned.

Requirements: 1. 4+ years of experience in customer service roles. 2. Excellent communication skills, both verbal and written. 3. Strong people management abilities. 4. Hardworking and motivated to provide exceptional customer service. 5. Ability to work remotely and independently. 6. Proficiency in using customer service software and systems. 7. Ability to multitask and prioritize workload. 8. Experience with CRM tools is a plus.

Benefits: 1. Travel & spending expenses coverage. 2. Gym membership reimbursement. 3. Visa sponsorship for international candidates.

Working Environment: At Nestlé Malaysia, we leverage data to inform decisions and drive strategic initiatives. Our team values data-driven insights to continuously improve customer service and satisfaction.

Deadline to Apply: May 4, 2024

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.