Customer Service Associate

As a Customer Service Associate at AirAsia Group Berhad, you will play a crucial role in providing exceptional service to our customers. This part-time entry-level position is based in Kuala Lumpur, MY.

Responsibilities: 1. Respond to customer inquiries and issues via phone, email, and live chat in a timely and professional manner. 2. Assist customers with booking flights, managing reservations, and resolving any issues that may arise before, during, or after their travel. 3. Handle customer complaints with empathy and patience, finding effective solutions to ensure customer satisfaction. 4. Collaborate with other departments within the company to address customer needs and improve overall service delivery. 5. Maintain accurate records of customer interactions and transactions.

Requirements: 1. No prior experience required - we are looking for adaptable and resilient individuals who are eager to learn and grow in a fast-paced environment. 2. Excellent communication skills and the ability to think critically in order to solve problems effectively. 3. Strong project management skills to handle multiple tasks and prioritize customer needs. 4. Must be able to work flexible hours, including weekends and holidays. 5. A positive attitude and a commitment to providing top-notch customer service.

Benefits: 1. Travel opportunities - discounted flights for you and your family. 2. Paid sick leave to ensure you can take care of your health when needed. 3. Retirement plan options to secure your future.

Working environment: At AirAsia Group Berhad, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member is valued and respected.

Deadline to apply: June 23, 2024

Equal opportunity statement: AirAsia Group Berhad is an equal opportunity employer and we welcome applicants from all backgrounds and experiences. We believe in promoting diversity and creating a workplace that is inclusive and supportive of all individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.