Customer Service Associate

Job Description:

Kenanga Investment Bank Berhad is seeking a Customer Service Associate to join our team in George Town, Penang on a part-time basis. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service roles. We are looking for individuals who are resilient and motivated, with a strong emphasis on strategic planning and research skills.

Responsibilities: - Provide exceptional customer service to clients through various communication channels, including phone, email, and in-person interactions - Assist customers with account inquiries, investment products, and general banking services - Resolve customer complaints and issues in a professional and timely manner - Work closely with other team members to ensure seamless service delivery - Conduct research to stay updated on industry trends and best practices - Collaborate with other departments to improve overall customer experience

Requirements: - Minimum of 4 years of experience in customer service roles - Strong communication skills and ability to work well in a team environment - Proven track record of delivering high-quality customer service - Excellent problem-solving abilities - Resilient and motivated attitude - Strong strategic planning and research skills

Benefits: - Employee discounts - Free accommodation - Relocation allowance

Working Environment: At Kenanga Investment Bank Berhad, we encourage autonomy and independence, trusting our employees to excel in their roles. Our team-oriented environment fosters collaboration and innovation, allowing employees to grow and succeed in their career development.

Equal Opportunity Statement: Kenanga Investment Bank Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

Deadline to apply: July 4, 2024

We look forward to welcoming a dedicated and experienced Customer Service Associate to our team at Kenanga Investment Bank Berhad. If you meet the requirements and have the passion for customer service, please submit your application before the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.