Customer Service Associate

Job Description:

Telekom Malaysia Berhad is seeking a part-time Customer Service Associate to join our team in Malacca City, Melaka, MY. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer service role. We are looking for someone who is adaptable, reliable, and possesses strong presentation and analysis skills.

Responsibilities: - Provide exceptional customer service to both internal and external customers - Handle customer inquiries and complaints in a professional and timely manner - Process orders, returns, and exchanges accurately - Assist customers with product information and troubleshooting - Maintain a high level of product knowledge to effectively assist customers - Collaborate with other team members to ensure customer satisfaction - Generate reports and analyze data to identify trends and improve customer service processes

Requirements: - At least 4 years of experience in a customer service role - Excellent communication and interpersonal skills - Ability to multitask and prioritize workload effectively - Strong problem-solving skills and attention to detail - Proficient in Microsoft Office applications - Ability to work in a fast-paced environment and handle high-volume customer inquiries - Adaptable and reliable with a positive attitude - Presentation and analysis skills are a plus

Benefits: - Medical coverage - Profit sharing - Life insurance

Working Environment: Join a company that transcends borders, promoting collaboration on a global scale. At Telekom Malaysia Berhad, you will have the opportunity to work with a diverse team and make a positive impact on our customers.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating an inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.