Customer Service Associate

Responsibilities:

- Serve as the primary point of contact for customers, handling inquiries, resolving issues, and providing exceptional customer service. - Build and maintain strong relationships with customers to ensure customer satisfaction and promote brand loyalty. - Process customer orders, including order entry, tracking, and follow-up to ensure timely delivery. - Collaborate with cross-functional teams to address customer needs and resolve any issues that may arise. - Maintain accurate records of customer interactions and transactions for future reference. - Stay up-to-date on product knowledge and company policies to provide accurate information to customers. - Assist in identifying opportunities to improve customer experience and drive customer loyalty. - Contribute to a positive and collaborative team environment to achieve departmental goals.

Requirements:

- High school diploma or equivalent required; Bachelor's degree preferred. - Proven experience in customer service or a related field, with a minimum of 2 years of experience. - Strong communication skills, both written and verbal, with the ability to effectively interact with customers and colleagues. - Excellent problem-solving skills and the ability to think quickly on your feet. - Ability to work well under pressure and handle difficult situations with poise and professionalism. - Proficiency in Microsoft Office applications and experience with CRM systems preferred. - Resilient personality with a passion for delivering exceptional customer service. - Demonstrated leadership and teamwork skills to contribute to a positive team dynamic.

Benefits: - Free food provided during shifts - Travel opportunities for top performers - Employee discounts on company products - Opportunity to unleash creativity in a setting that celebrates and nurtures innovation

Equal Opportunity Statement: British American Tobacco Malaysia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.